Senior Product Support Engineer / Team Lead (Memory Test Division - San Jose, CA
universal robotsSan Jose, CA
Senior Product Support Engineer / Team Lead (Memory Test Division - San Jose, CA
Occupations
Electro-Mechanical and Mechatronics Technologists and TechniciansComputer Hardware EngineersValidation EngineersIndustries
Computer Terminal and Other Computer Peripheral Equipment ManufacturingElectronic Computer ManufacturingComputer Storage Device ManufacturingAbout the role
Overview:
As a Product Support/Service Engineer at Teradyne Memory Division - Nextest, you ensure installed base stability and timely resolution of escalations. You collaborate with field and factory teams to align upgrades, spares, and service actions with customer needs. You will drive data-driven improvements, coordinate with test cell partners, and provide training materials to field teams. This role offers exposure to global customers and cross-functional engineering activity, shaping robust service operations and product success. Compensation / Benefits health and well-being benefit programs (medical, dental, vision) retirement savings plans life and disability insurance paid vacation and holidays tuition assistance programs
Responsibilities:
Handle customer requests, product escalations, and service emergencies Coordinate upgrade strategies and spare level planning Create and maintain FRUs in the FRU database Provide product support to all installed base Support mechanical interface products and site kit development Assist with outbound quality inspection and spare/EAU shipments Collect, analyze, and report data with Engineering, Operations, and Sales Coordinate with Test Cell Partners (Probers/Handlers/Manipulators, etc.) Develop and deliver Product Training Documents and Procedures for field teams Support PUP and PIP activities at international sites Travel for training, support, and installation worldwide Participate in new product definition and coordinate EHS with customers Carry out other product and customer support assignments as required
Key requirements:
7-15 years of product support/service experience in the semiconductor test industry Strong communication, organizational and multi-tasking abilities Proven ability to commit to and meet schedules Worldwide travel up to 20% Bi-lingual English and Mandarin Chinese preferred clear communication strong organizational skills multi-tasking capability semiconductor test industry experience product support and service FRU management
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JOB OVERVIEW
Experience level
Lead
Location
San Jose, CA
Occupation
Electro-Mechanical and Mechatronics Technologists and Technicians
Industry
Computer Terminal and Other Computer Peripheral Equipment Manufacturing
Posted
today
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