Senior Loan Counselor: Delinquency Solutions & Negotiations

University Bank in Jacksonville, FL seeks a Senior Loan Counselor responsible for collecting on loans 30+ days past due and counseling borrowers on loss mitigation to reduce defaults. The role requires proactive borrower contact, negotiation of repayment plans, and strict adherence to investor and regulator requirements. You will coordinate with internal teams and investor representatives to support resolutions and maintain accurate servicing records.