Customer Service - Logistics Specialist

Responsibilities: Serve as the primary contact for assigned customer accounts, ensuring contract activity is handled accurately and service issues are addressed promptly. Prepare, review, and maintain shipping and transaction records such as invoices, bills of lading, warehouse paperwork, and other required logistics documentation. Coordinate daily movement of goods with warehouses, producers, and trucking providers to confirm shipments align with customer specifications and delivery commitments. Arrange product releases and delivery schedules in accordance with contract terms and operational timelines. Evaluate freight options, negotiate transportation pricing, and authorize appropriate logistics expenses when needed. Resolve transportation and fulfillment challenges by adjusting shipment plans, communicating updates, and minimizing delivery disruptions. Track billing activity and outstanding receivables, partnering with customers and internal teams to help keep accounts current. Manage packaging details and unit-of-measure conversions to support accurate inventory handling and successful order fulfillment.