eCommerce Product Insights Senior Analyst

Job Summary: eCommerce Product Insights Senior Analyst Transform customer feedback and digital experience data into actionable insights to improve online customer journeys. Combine Voice of the Customer (VoC) analytics, survey management, customer research, issue identification, and reporting. Analyze large datasets (qualitative and quantitative), identify trends, and validate findings. Monitor customer feedback channels and survey data for trends, pain points, emerging issues, and sentiment changes. Conduct root cause and thematic analysis to uncover customer experience opportunities. Perform ad hoc analyses and deep-dives to support business and leadership requests. Create executive-level presentations, dashboards, and reports summarizing customer insights. Translate complex feedback into actionable recommendations for business stakeholders. Present insights to Product, Design, Research, Engineering, Analytics, and leadership teams. Support survey design, implementation, optimization, and ongoing management. Ensure survey logic, targeting, and data quality for accurate results. Document reporting processes, methodologies, and best practices for consistency and scalability. Identify website defects, usability issues, and customer experience challenges using data analysis. Investigate and assess reported issues, collaborating with cross-functional teams for resolution. Utilize Medallia or similar Experience Management platforms for customer feedback analysis. Leverage digital analytics tools (e.g., Tableau, Power BI, SQL) for insight generation. Work collaboratively across Product, UX, Design, Engineering, and Analytics teams. Exhibit strong data analysis, problem-solving, project management, and communication skills. Manage multiple priorities in a fast-paced, collaborative environment. Maintain a customer-focused and data-driven approach to decision making. Required