Tech Lounge Technician

Tech Lounge Technician Tech Lounge prides itself on being a one-stop shop for resolving issues, fulfilling requests, and escalating the same for prompt resolution. A Tech Lounge technician operates out of a Tech Lounge located at our larger offices providing white glove service to end-users, being able to adapt to organization changes, and engaging in improvement projects. All while adhering to SLAs and participating in essential IT functions.

One UEM, JAMF Pro, or SCCMKnowledge of networking fundamentals such as DNS, DHCP, VLAN etc. Able to work cooperatively with endpoint engineering, cybersecurity, and adjacent support teams to ensure quality of services Experience in supporting Tier 1 / 2 support tickets Working knowledge of AV Systems including but not limited to Cisco or Microsoft Teams RoomsDrive technical improvements and process optimization through automation practices Participate in onboarding sessions ensuring account creation and overall smooth onboarding experience with new joiners technology Experience navigating and utilizing identity management platforms such as Okta, Active Directory, Azure SuiteMeet or exceed SLAs and NPS goals as identified by leadership Create and update KB articles ensuring quality knowledge management Able to communicate effectively using Slack and Teams Conduct printer maintenance, upgrades, and work collaboratively with vendor to resolve issues Experience IT Inventory Management and logistics What You'll Bring To The Role 2-3 Years of technical experience troubleshooting Mac / Windows Strong ability to manage ticket volume and successfully resolve issues or fulfill requests Proven desire to grow and take ownership of tasks Ability to coach and mentor junior technicians and interns Excellent communication skills and customer service attitude Self-starter with initiative and a "figure it out" factor Proven works in process improvement and compliance management Nice-to-have CompTIA A+ / Network+Microsoft Azure AZ-204 Okta Professional