Senior Customer Success Manager, Life Sciences

Senior Customer Success Manager We're recruiting for a Senior Customer Success Manager at a venture-backed healthcare technology company whose platform is used by pharma, medical device, and medical society partners to engage clinicians. This is a strategy seat, not a support seat. You'll own 4–5 strategic pharma and device accounts, each in the $500K–$1M range, and report directly to the head of Customer Success. What you'll own: Executive relationships. You'll work with VP-level Medical Affairs, Marketing, and Sales leaders at top life sciences companies. The ROI story. You'll build the business case that proves measurable value at renewal. Stakeholder mapping. You'll map and open new medical and commercial stakeholders within each account, rather than inheriting a contact list. Expansion. You'll identify and drive expansion, partnering with Sales on cross-sell. Shaping the CS motion. You'll help shape how a small, growing CS team operates, with no rigid playbook.