Product Operations Coordinator

Position Summary: Develops and demonstrates a solid understanding of database creation and monitoring of law enforcement agencies. Able to align team and business metrics to daily tasks. Performs routine and recurring administrative assignments such as reviewing, compiling, organizing, and maintaining of databases and production tasks.

Key Responsibilities: Performs a range of mainly straightforward assignments with some level of guidance such as maintaining law enforcement agency information; conducting QC audits, processing responses received from law enforcement agencies, contacting law enforcement agencies for status and process clarification. Demonstrates attention to detail and a heightened sense of urgency in maintaining these databases. Utilizes analytical reasoning to determine new processes and workflows. Daily tasks include but are not limited to: Public acquisition of law enforcement records by researching, downloading, processing, and validating information Verify overall accuracy with internal databases and maintain and update accordingly Address internal customer inquiries May also perform outgoing calls Identify issues in systems by using their increased knowledge/skill Must be available some nights and weekends

Education & Qualifications: Required: Minimum Education: High School Diploma or GED Required Typing: 40 WPM Preferred Typing: 65+ WPM Preferred Education: Some College in related field Required: 2-3 years' experience related to database maintenance, customer service Attention to detail is a must Highly organized and works well in team environment, focusing on communication, professionalism, diversity and inclusion Ability to multitask daily and independently Positive attitude and ability to work quickly in a fast-paced environment. Proficient listening, oral and written communication skills.

Competencies: Building Collaborative Relationships & Fostering Teamwork Customer Orientation Team specific competencies are: Solves Problems and Analyzes Issues Communicates Powerfully and Prolifically Collaboration and Teamwork Displays High Integrity and Honesty U.S. National Base Pay Range: $33,500 - $55,700. Geographic differentials may apply in some locations to better reflect local market rates. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.