Account Manager

Business Insurance Account Manager At Marsh AgencyAward-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark. Marsh Agency helps people and organizations manage risk and prepare for the future through insurance, benefits, retirement, and wealth management strategies. We believe in hands-on proactive service, data-driven insights, and understanding how global events can impact local decisions. As a trusted partner, we show our clients what's possible and guide them during every step of their journey. A day in the life. As an Account Manager on the Business Insurance team, you'll: Build and maintain key client and carrier relationships by phone, email and in person. Execute a comprehensive client service plan for all assigned accounts that address their business needs and risk management goals. Lead the client service team in service activities related to administration, billing, claims issues and problem solving. Coordinate internal/external activities to ensure both new and renewal accounts are handled in a timely, accurate, and professional manner. Continually seek cross-sell opportunities and suggest new lines of coverage. Monitor and manage the renewal process for assigned clients. Coordinate meeting with client and/or Producer to present the renewal and supporting documents to gain acceptance of the renewal or commitment to go to market for alternative options. Lead the marketing of accounts of smaller, less complex accounts. Independently prepare marketing information for smaller and/or less complex accounts for Producer or client. Provide required information to Producer and participate in presenting options to the client. Manage the implementation process; prepare and deliver all applicable forms to client. Formulate a plan with Producer to conduct relationship management meetings and/or visits with assigned clients. Proficient in the client management system(s), specifically to update policies that are written or renewed, log activities to document client meetings, carrier follow-up, service issues, establish follow-up date and daily manage follow up in client management system(s). Also, understand how to use the system to acquire information to assist clients. Attend seminars, classes and carrier meetings to keep abreast of new products available for clients and acquire expertise in legislative changes, as opportunities occur. Mentor team members. Other duties and responsibilities as requested by management. Our future colleague: We'd love to meet you if your professional track record includes these skills: Five years of relevant insurance industry experience Current 220 license Strong client relation skills to build and maintain positive business relationships with clients and market contacts, including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale Demonstrate proficiency in basic computer applications, such as Microsoft Office Suite We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. Valuable BenefitsWe value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: Generous time off, including personal and volunteering. Tuition reimbursement and professional development opportunities. Hybrid work. Charitable contribution match programs. Stock purchase opportunities. To learn more about a career at Marsh Agency, check us out on our website or follow us on social media.