Client Experience Manager - Business Development
auffenberg dealer groupO Fallon, IL
Client Experience Manager - Business Development
auffenberg dealer groupO Fallon, IL
yesterday
Occupations
Customer Service RepresentativesSales and Related Workers, All OtherSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelAbout the role
Business Development Team MemberDo you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.
Join us at Auffenberg Dealer Group, a family owned group since 1942! We value our team members and pride ourselves on promoting from within. If you are looking for an exciting career working with a progressive management staff, state of the art tools and cutting edge technology apply today!
What We Offer:
Amazing Bonus Opportunities and a great hourly rate.
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Full Supplemental Insurance Menu
FSA (Flexible Spending Account)
Paid Time Off
401K w/Match
Cardinals, Blues, Fox, Muny, Ballpark Village Tickets
Responsibilities:
Answer customer calls and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Follow up with leads that are not ready to make an appointment or no-show
Participate in team & process development sessionskeeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Qualifications:
At least one previous role based in strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a pre-employment background check & drug screen
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JOB OVERVIEW
Experience level
Mid
Location
O Fallon, IL
Occupation
Customer Service Representatives
Industry
New Car Dealers
Posted
yesterday
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