Manager, Sleep Operations Support

Responsibilities include: Ensuring headcount of support departments is appropriate to support the business Meeting business targets on a monthly and yearly basis Providing guidance and leadership skills to direct reports, assisting with management and direction of their teams Key contributor in overseeing team workload and ensuring standard operating procedures are efficient and maximized for business performance Focusing and maintaining performance efforts of the team on current business goals Working to ensure that their direct reports are productive and meet their individual business objectives, and conduct their responsibilities in a professional and courteous manner Successful experience influencing employees working remotely Serving as a knowledgeable and productive part of the managerial team, offering solutions and new ideas to execute on business objectives Participating, implementing, and monitoring new initiatives to enhance the performance of the team and the center as a whole Overseeing training and coaching of Representatives assigned to the team and providing refresher training as needed Supporting a positive culture by driving execution daily and creating team engagement and excitement Identifying opportunities for process improvements Ensuring activities support the organization in achieving revenue and shipment targets Ensuring a positive customer experience

Qualifications include: 3+ years leadership experience 4+ years of customer service-call center experience Proven leadership skills in coaching, developing, and training call center personnel Demonstrated history of meeting performance objectives Excellent verbal and written communications skills are a must Proficient with computer applications including Word, Excel, Outlook, and Power Point Associate's or bachelor's degree preferred Experience with call center productivity metrics preferred Health care experience beneficial