Call Center Patient Representative Hybrid

Call Center Patient Representative The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance include but are not limited to: Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere. Answers telephones in a professional manner. Schedules appointments. Takes messages for patients using electronic medical records. Verifies and updates patient demographic new patient requests and inquires. Resolves patient concerns. Returns calls as necessary. Updates registration and insurance information for existing other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. Knowledge | Skills | with ability to remain calm in difficult verbal and written communication skills. Knowledge in healthcare systems operations such as EMR.Skill in using computer programs and applications including Microsoft Office. Complies with all health and safety policies of the with HIPAA regulations for patient confidentiality.