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Senior Customer Service Representative

nidecMankato, MN

7 days ago

Occupations

Customer Service RepresentativesSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industries

Telemarketing Bureaus and Other Contact CentersNew Car DealersIndustrial Supplies Merchant Wholesalers

$26.35 - 36.88/hr

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About the role

Nidec Inside Sales Representative We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.
Shift: 1st ShiftDays of Work: Monday - Friday
Work Hours: 8:00am to 5:00pmWork Location: On-Site (Mankato, MN)
Starting Salary: $26.35 - 36.88/hrPay Frequency: Bi-WeeklyAt Nidec, we prioritize our team's well-being and success. Our comprehensive benefits package is designed to support you both personally and professionally. These are the great benefits we offer, with additional perks and programs available to enhance your overall experience with us. Competitive Compensation: Attractive salary with additional bonus opportunities. Health and Wellness: Comprehensive medical, dental, and vision coverage, effective from your first day. Retirement Savings: 401(k) plan with a best in-class company match of 100% on the employee's first 6% with an additional 3% employer contribution to support your financial future. Work-Life Balance: Generous time off package, including PTO and holidays. Education Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth. Position Objective: Reporting to the Senior Customer Service Manager, the Inside Sales Representative provides more accurate and efficient customer service to assigned distribution, OEM customers as well as general customers of Nidec Motors Corporation by offering more extensive knowledge of the product and processes when providing end to end inside sales support from inquiry handling to complete order processing.
Essential Duties/Responsibilities:
  • Serve as point of contact for customer inquiries and requests on new and existing orders.
  • Collaborate with production, supply chain, and account managers to deliver excellent customer experience. Building strong relationships within our organization will be very important.
  • Proactively communicate status updates, changes, issues, or delays to client.
  • Responsible for order management from the point of entry until receipt of client. The ISR is responsible for knowing all updates or changes to orders.
  • Build strong relationships with key clients
  • Lead weekly customer facing meetings with key accounts. This includes preparing order status reports and addressing business plans in place within different departments to improve customer experience and lead time
  • Attend factory walkthroughs daily to understand what challenges we are facing in meeting customer delivery demands and how/when they will be resolved.
  • Keep accurate documentation of orders, customer complaints, and steps to address customer complaints
Experience/Skills:
  • Data entry and experience / proficiency with Oracle systems
  • Strong organizational and time management skillsExcellent teamwork skillsExcellent customer service skillsExcellent written and verbal communication
  • Ability to build relationships with clients and colleagues
  • Adaptability to consistent changes in client needs and expectations
  • Ability to analyze order information and relay to individuals at different levels with our organization
Education: BS / BA in Business or Technical degree preferred, 5+ years in customer facing roles required. MUST BE A SOLE US CITIZEN

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JOB OVERVIEW

Salary

$26.35 - 36.88/hr

Experience level

Senior

Location

Mankato, MN

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

7 days ago

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