Operations Manager - Housing Shelter
champlain housing trustShelburne, VT
Operations Manager - Housing Shelter
champlain housing trustShelburne, VT
today
Industries
Other Community Housing ServicesTemporary SheltersRooming and Boarding Houses, Dormitories, and Workers' CampsAbout the role
Harbor Place Operations Manager The Harbor Place Operations Manager provides leadership for the day-to-day operations of Harbor Place, a hotel whose guests are primarily individuals and families experiencing homelessness. The Manager ensures a safe, welcoming, efficient, and well-maintained environment for guests, staff, and community partners. This role integrates social services, hospitality, facilities management, guest relations, and team leadership to support high-quality service delivery while maintaining operational excellence.
Essential Responsibilities:
- Operations & Facilities Management
- Staff Leadership & Team Development
- Guest Services & Community Relations
- Financial & Administrative Management
Required Qualifications:
Bachelor degree or equivalent experience in social work, human services, hospitality, business, property management, or a related field.
Five years of relevant operational leadership experience is required. A minimum of 3 years supervisory experience required.
Experience providing direct service to vulnerable populations required.
Demonstrated ability to effectively create and manage an operational budget, manage vendor relationships, anticipate and mitigate operational challenges.
Must demonstrate a solution-oriented approach to crisis management and ability to remain calm and exhibit good judgment under pressure. A commitment to providing excellent service to staff and guests is essential.
Core Competencies:
- Leadership and team development
- Operations and facilities management including ability to read basic financial statements, monitor operational budget, apply basic knowledge of building systems to anticipate and address needs, Customer service and relationship management
- Crisis management and de-escalation
- Planning, organization, and technology proficiency
Physical Requirements:
The Harbor Place Operations Manager must be able to perform the essential functions of the position, with or without reasonable accommodation. This role requires regular movement throughout the facility, including standing, walking, climbing stairs, bending, reaching, and occasionally lifting or carrying items weighing up to 50 pounds. The position may require responding to resident, staff, or facility emergencies, including during evenings, nights, weekends, or inclement weather conditions. The employee must be able to operate standard office equipment, use a computer for extended periods, and communicate effectively in person, by telephone, and electronically. The role also requires the ability to observe facility conditions and resident activities to maintain a safe and secure environment. Champlain Housing Trust is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.
Work Environment:
Mission-driven nonprofit emergency housing environment requiring interaction with guests, partners, and community stakeholders, regularly engaging in crisis intervention, and including occasional evening, weekend hours and regular on-call responsibilities.
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JOB OVERVIEW
Experience level
Manager
Location
Shelburne, VT
Occupation
Social and Community Service Managers
Industry
Other Community Housing Services
Posted
today
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