Outsourced Services Coordinator

The Opportunity: Some customer equipment needs calibration or repair from the original manufacturer or a specialized vendor, and customers still count on us to get it done right and on time. As our To-Factory Specialist, you'll own that process from start to finish. In this role, you will manage outsourced calibration and repair services, from getting customer approval and vendor quotes to creating purchase orders, tracking shipments, and verifying equipment and paperwork when it comes back. You'll be the central point of coordination between customers, vendors, and our internal teams, keeping everyone informed and every job moving. You'll thrive here if you're highly organized, follow through on every detail, and can juggle multiple priorities with urgency and accuracy.

Key Responsibilities & Outcomes: Coordinate outsourced service. Review work orders to determine outsourcing needs, request quotes, pricing, and RMAs from vendors, provide estimates to customers, and secure approvals. Manage purchasing and shipping. Create and manage purchase orders in Sage, coordinate shipments to vendors, and follow up on expected return dates. Verify quality on return. Check incoming equipment and documentation for accuracy, confirm calibration certificates meet quality standards, process receipts, and route equipment back to the lab. Keep everyone informed. Serve as the key liaison between customers, vendors, and internal teams, providing timely updates on status, delays, and approvals. Maintain accurate records. Track all updates in CalMapp and keep clear, organized records of outsourced work and communications. Manage vendors and measure results. Track vendor performance and turnaround-time KPIs, research new vendors when needed, and help improve processes and workflows. What You Bring

Required: High school diploma or equivalent.

Required: Strong organization and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.

Required: Strong written and verbal communication and a customer service mindset with a sense of urgency.

Required: Basic computer skills, including Microsoft Office.

Required: Ability to work independently and solve problems effectively.

Required: Ability to lift up to 50 lbs. and occasionally travel to other locations for training or support.

Preferred: Experience with Sage or another ERP system. Why JM Test Systems? You'll own an important process from end to end, work with teams across the company, and see directly how your follow-through keeps customers happy. We offer stability, benefits that start quickly, and real opportunities for career growth and advancement.