Senior Analyst, Care
virtual vocationsNew York, NY
Senior Analyst, Care
virtual vocationsNew York, NY
yesterday
Industries
Custom Computer Programming ServicesComputer Systems Design ServicesOther Scientific and Technical Consulting ServicesAbout the role
To support the analytics roadmap, the full-time Senior Analyst, Care will leverage advanced data analysis and modeling techniques to provide strategic insights for the Customer Care team, optimizing care functions and enhancing customer experience in a remote setting.
Key Responsibilities:
Engage with cross-functional stakeholders to understand analytical needs and align on project scope
Analyze network trends to identify growth opportunities and generate predictive insights
Create and maintain dashboards for monitoring key metrics and enable agile responses to market changesRequired Qualifications: Bachelor's degree in Data Science, Economics, Statistics, Business, or a related field
5+ years of analytical experience in an e-commerce, marketplace, or related field
Strong proficiency in SQL and data analysis tools such as Python or R
Expertise in data visualization tools such as Looker, Tableau, or Power BI
Demonstrated ability to apply predictive modeling techniques to solve business problems
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JOB OVERVIEW
Experience level
Senior
Location
New York, NY
Occupation
Data Scientists
Industry
Custom Computer Programming Services
Posted
yesterday
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