Info Sys Analyst 4
intelliswiftMilpitas, CA
Info Sys Analyst 4
intelliswiftMilpitas, CA
18 days ago
Occupations
Computer Systems AnalystsNetwork and Computer Systems AdministratorsComputer Network Support SpecialistsIndustries
Computer Systems Design ServicesOther Computer Related ServicesComputer Facilities Management ServicesAbout the role
Job-ID16467577Reference21-03451 Job Description: Responsibilities Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, email and ticket channels Proactive and reactive monitoring of Cisco IPTEL, Cisco AV systems, WebEx, Zoom meetings (including Webinars ex: Global All hands meetings admin etc) and Zoom Rooms etc..,.Experience in Implementing of AV solutions Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions Provide ideas and assist with creation of documentation and training material for external and internal content Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers Stay familiar with all of Collaboration products like Zoom, WebEx, Skype offerings, and integrations as well as those of software and hardware competitors and partners in the industry
Requirements:
5+ years' experience and knowledge of Audio Visual (AV) Installation and Support.70% Onsite, 30% could be remote Experience and knowledge of Cisco IPTEL, Sonus Client, Cisco AV systems, WebEx, Zoom meetings and Zoom Rooms etc..,. audio, video protocols (SIP, H.323, etc.)Experience with major industry collaboration equipment manufacturers including (Cisco, Polycom, Microsoft, Crestron, Extron etc...)Bachelor's degree in Computer Engineering, Management Information Systems or equivalent degree/experience. Excellent communication both oral, written, and interpersonal. Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members. Other Areas Of Interest Plus is Knowledge of Zoom meetings, Large Webinar meetings administration, Zoom Room solutions Network experience (CCNA certification or equivalent), Dell / Cisco switches and routers Administration of Exchange, Office 365, Mobile IronActive Directory federation and Single-Sign-On administration.
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JOB OVERVIEW
Experience level
Senior
Location
Milpitas, CA
Occupation
Computer Systems Analysts
Industry
Computer Systems Design Services
Posted
18 days ago
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