HOME ENERGY ASSISTANCE ADJUDICATOR

Position Type: Full Time

Education Level: High School

Salary Range: $18.50 - $18.50 Hourly

Travel Percentage: Up to 50%

JOB TITLE: Home Energy Assistance Adjudicator

HOURS: 8:30 a.m. - 4:30 p.m. Monday-Friday, some afterhours and weekends required

SUPERVISOR: HEA Office Manager

DIRECTOR: VP/Social Services

DEPARTMENT: Social Services Department

JOB FUNCTION: The Home Energy Assistance Adjudicator will perform duties to promote Energy Assistance Program in Cumberland, Gloucester and Salem Counties. ESSENTIAL FUNCTIONS Process Home Energy Assistance Applications in CRM Process Home Energy Assistance Application in JAVA, when necessary Process Winter Termination Program registrations Make applicant appointment via ITFrontDesk scheduler and/or google calendar Answering incoming calls, record messages and relaying information Make sure all documentation required for completing application is correct Complete intake procedures on all scheduled appointments and walk- ins Maintain excel applicant tracking logs on a daily basis Assist clients with NJSHARES application process Attend Outreach Events/Activities in Cumberland, Gloucester & Salem Maintaining projected Levels of Service Enter applicant information into the EmpowOR database Maintain a working relationship with Utility Companies Conduct home visits to homebound applicants when necessary Refer applicants to other Social Services Programs as needed Some travel necessary Other duties as assigned

QUALIFICATIONS: High School Diploma or GED and one year of experience in a customer friendly business Knowledge of computer and Microsoft office programs Good written and oral communication skills in English and/or Spanish Valid New Jersey Driver’s License Access to an insured vehicle daily