Public Service Assistant

Public Service Assistant Warren-Trumbull County Public Library is seeking a friendly, service-minded Public Service Assistant to join our Teen Services Division in Warren. This is a full-time opportunity for someone who enjoys helping the public, staying active on the floor, and supporting the day-to-day operations that keep the library running smoothly. The Public Service Assistant provides public service including circulation, general reference, and readers' advisory to library customers. Circulation Operations Process Search Ohio and other interlibrary loan requests; sort, shelve, and read shelves for accuracy Pull holds and collection lists; register borrowers and enter registration data Check materials in and out, including emptying book drops; collect payments Clean, inspect, and perform minor repairs on incoming materials General Reference & Readers' Advisory Create displays and bulletin boards Provide general information about library services, directing users to other divisions or locations as needed Place holds; answer general reference and readers' advisory questions, referring advanced questions to librarians and associates as appropriate Technology Assistance Support public use of photocopiers, printing, faxing, and scanning services Assist users with public computers and catalog terminals; troubleshoot minor issues and escalate as needed Help users navigate library apps, websites, platforms, and databases across devices Library Operations Answer phones, handle cash drawer, and assist with opening/closing duties Apply library policies and maintain accurate records and statistics Library Initiatives May assist with program preparation, facilitation, and registration May support community outreach and serve on library committees Professional Ethics Maintain patron confidentiality and uphold the ALA Code of EthicsWhat You'll Bring RequiredHigh school diploma or equivalent PreferredCustomer service experience highly desirable

Compensation

Full-time position