IT Trainer/Content Developer

Responsibilities: Adheres to the priorities, procedures, objectives, and guidance of their Team Leader and IT management. Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks. Learns and maintains knowledge of IT applications to a level sufficient to effectively teach and guide learners in its use and operation. Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders. Ensures training environments and data are ready prior to training classes. Conducts virtual classroom training, on-site classroom, and webinars/user group sessions. Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment. Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely. Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs. Provides an engaging, interactive, and positive learning experience to learners. Maintains professionalism and order within the classroom to complete course objectives. Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys. Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.