Systems Support Specialist

Responsibilities: Provide technical support and troubleshooting for a variety of computer systems and software applicationsAssist users with hardware and software issues, including installation, configuration, and maintenanceDiagnose and resolve network connectivity problems and ensure the reliability of network infrastructureImplement and maintain security measures to protect systems and dataProvide training and guidance to users on the proper use of technologyMaintain detailed records of support activities and document solutions to common problemsCollaborate with IT team members to identify and implement process improvementsQualifications 2-3 years of experience in a systems support or IT helpdesk roleStrong problem-solving and analytical skillsExcellent communication and customer service skillsProficient in Windows and macOS operating systemsKnowledge of networking protocols and troubleshooting techniquesFamiliarity with common software applications and productivity toolsAbility to work independently and as part of a teamCertification in CompTIA A+ or equivalent preferredRequired skills for the Systems Support Specialist jobTechnical support and troubleshooting for computer systems and software applicationsHardware and software installation, configuration, and maintenanceNetwork connectivity troubleshooting and network infrastructure maintenanceImplementing and maintaining security measures to protect systems and dataProviding training and guidance to users on technology usageMaintaining detailed records and documenting solutions to common problemsCollaborating with IT team members to identify and implement process improvementsStrong problem-solving and analytical skillsExcellent communication and customer service skillsProficiency in Windows and macOS operating systemsKnowledge of networking protocols and troubleshooting techniquesFamiliarity with common software applications and productivity toolsAbility to work independently and as part of a teamCompTIA A+ or equivalent certification (preferred)