Service Operations Designer
virtual vocationsNew York, NY
About the role
Working remotely, the full-time Service Operations Designer will design and implement AI-enabled products and services in care delivery, collaborating with local teams to improve workflows and operational efficiency.
Key responsibilities:
Embed with local teams to map current care delivery processes and identify areas for improvement
Design service blueprints for AI-enabled products, detailing roles, workflows, and operational policies
Define operational measures and develop change management plans to ensure successful implementation and adoption of new servicesRequired qualifications:7+ years of experience in operations, process improvement, or service design, with at least 3 years in the healthcare industry
2+ years of experience in a Care Delivery Organization, designing AI-enabled products and services
Experience facilitating Lean or kaizen events with frontline teams
Proficiency in using AI tools and process mapping/analytics tools
Demonstrated ability to analyze operational measures and communicate findings effectively in writing
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JOB OVERVIEW
Experience level
Lead
Location
New York, NY
Occupation
Business Operations Specialists, All Other
Industry
Computer Systems Design Services
Posted
yesterday
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