General Manager

Position Purpose: As the General Manager, you will lead the overall success of a Travel Plaza by driving revenue growth, profitability, operational excellence, and exceptional guest experiences. This role is more than managing a retail operation. You will play a critical role in supporting economic development within the region by creating jobs, developing talent, increasing commerce, and ensuring the Travel Plaza remains a destination that serves both local residents and travelers. Success in this position will be measured by your ability to increase sales, maximize profitability, develop high-performing teams, maintain operational standards, and contribute to the continued growth and economic impact of the Choctaw Nation's retail operations. Reporting directly to the Director of Retail Operations, you will be accountable for business performance across fuel, tobacco, food service, grocery, gift shop, and other retail operations while ensuring a safe, welcoming, and efficient environment for guests and associates.

Lead and Develop High-Performing Teams: Recruit, develop, coach, and retain talented associates who are committed to operational excellence and superior guest service. Foster a culture of accountability, teamwork, continuous improvement, and professional growth. Ensure associates receive ongoing training in operational procedures, food safety standards, guest service expectations, and leadership development.

Ensure Operational Excellence: Maintain inventory levels that support sales demand while minimizing outages and excess inventory. Ensure all operational, compliance, financial, and administrative reporting is completed accurately and on time. Consistently meet or exceed established standards for cleanliness, food safety, merchandising, safety, security, and facility appearance.

Create Exceptional Guest Experiences: Lead by example in delivering outstanding service and creating a welcoming environment for every guest. Monitor guest satisfaction and implement improvements that strengthen loyalty and repeat business. Ensure consistency in guest experience across all areas of the operation.

Maintain Facility and Asset Performance: Oversee maintenance, repairs, equipment functionality, security systems, and facility upkeep to ensure uninterrupted operations. Proactively identify and resolve issues that impact safety, operational efficiency, or guest experience. Maintain hands-on involvement in facility presentation, cleanliness, and sanitation standards.

What Success Looks Like: The ideal candidate is a business leader who can grow revenue, develop people, and create memorable guest experiences while advancing the Choctaw Nation's mission. Through strong leadership and operational excellence, this individual will directly contribute to job creation, increased commerce, and the continued economic growth of the communities served by the Travel Plaza.