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Pharmacy Technician - Call Center

cornerstone staffingFresno, CA

13 days ago

Occupations

Pharmacy TechniciansPharmacy AidesCustomer Service Representatives

Industries

Pharmacies and Drug RetailersPharmacy Benefit Management and Other Third Party Administration of Insurance and Pension FundsDrugs and Druggists' Sundries Merchant Wholesalers

$22-$23 per hour

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About the role

Job Description: Job Description Put your pharmacy technician skills to work in a fast-paced call center where you'll help patients and pharmacies navigate prescription benefits, resolve claims issues, and get the support they need. Earn $22-$23/hour in this temp to hire opportunity in Fresno, CA!PHARMACY TECHNICIAN - CALL CENTERLOCATION: Fresno, CA (93711) OnsiteCOMPENSATION & SCHEDULE
  • Pay Rate: $22-$23 per hour, based on experience/certification
  • Employment Type: Temp to hire W2
  • Schedule: Must be flexible to work any shift. Contact center operates 7 days a week, with shifts typically between 6:00 AM and 7:00 PM PST.
  • Weekends may be required.
  • Additional rotational after-hours support may be required.
ROLE IMPACTThe Pharmacy Technician - Call Center position supports patients, pharmacies, and healthcare partners by resolving prescription benefit questions, pharmacy claims issues, and prior authorization inquiries. This role ensures accurate information, timely issue resolution, and exceptional customer service in a fast-paced pharmacy benefit management (PBM) contact center.
KEY RESPONSIBILITIES:
  • Handle inbound calls from patients, pharmacies, and healthcare partners, providing accurate information about prescription benefits, pharmacy coverage, and plan details while following information-release policies.
  • Troubleshoot pharmacy claims submissions, assist with prior authorization inquiries, and document interactions accurately in ticketing systems.
  • Deliver omnichannel customer support across phone, email, chat, and digital platforms while maintaining service quality and efficiency.
  • Resolve customer concerns, escalate complex issues appropriately, and maintain pharmacy outreach queues.
  • Collaborate with internal departments, support special projects, and adapt to changing contact center priorities.
MINIMUM QUALIFICATIONS:
  • High school diploma or GED required.
  • Current Pharmacy Technician license or certification in good standing from at least one state required.
  • Minimum 2 years of customer service experience, with strong communication, problem-solving, multitasking, and computer skills. CORE TOOLS & SYSTEMS
  • Pharmacy Benefit Management (PBM) systems and pharmacy claims processing
  • Prior authorization support and pharmacy benefit plan information
  • Customer relationship management (CRM) and ticketing systems
  • Omnichannel contact center platforms (phone, email, chat)
  • Microsoft Outlook, Excel, Word, and TeamsPREFERRED SKILLS
  • Bachelor's degree in a related field.
  • Pharmacy, PBM, or healthcare industry experience.
  • High-volume call center experience supporting patients or healthcare members.
PHYSICAL REQUIREMENTS:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required.
  • Regularly operates a computer, mouse, keyboard, and occasionally other standard office equipment, such as a printer, copier, and phone.
LEGAL NOTICEBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:

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JOB OVERVIEW

Salary

$22-$23 per hour

Experience level

Junior

Location

Fresno, CA

Occupation

Pharmacy Technicians

Industry

Pharmacies and Drug Retailers

Posted

13 days ago

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