Front Desk/Membership Advisor
fitness factory groupNew York, NY
Front Desk/Membership Advisor
fitness factory groupNew York, NY
2 days ago
Occupations
Exercise Trainers and Group Fitness InstructorsFitness and Wellness CoordinatorsCounter and Rental ClerksIndustries
Fitness and Recreational Sports CentersAll Other Amusement and Recreation IndustriesSports and Recreation InstructionAbout the role
Job Description
Benefits:
- All-Access Membership
- Employee discounts
- Opportunity for advancement
- Training & development
About the Role:
The Fitness Factory Group LLC is looking for an energetic and people-first Front Desk/Membership Advisor to join our team in New York, NY! This is your chance to be the face of a dynamic fitness community, helping members reach their goals while driving membership growth in one of the most exciting cities in the world.
Responsibilities:
- Greet and assist members and guests with a welcoming, professional attitude at the front desk
- Promote and sell gym memberships, personal training packages, and facility services
- Handle member check-ins, account inquiries, and membership renewals using club management software
- Conduct facility tours for prospective members and effectively communicate membership options
- Process payments, manage point-of-sale transactions, and maintain accurate member records
- Address and resolve member concerns, escalating issues when necessary
- Maintain a clean, organized, and welcoming front desk and lobby area
Requirements:
- Previous customer service, sales, or front desk experience preferred
- Strong interpersonal and communication skills with a passion for fitness and wellness
- Proven ability to meet or exceed sales goals and membership targets
- Comfortable working with POS systems and membership management software
- Ability to multitask in a fast-paced, high-energy gym environment
- Flexible availability including evenings, weekends, and holidays
- Positive, motivated, and team-oriented attitude
About Us:
The Fitness Factory Harlem is a premier fitness destination in the heart of Harlem - New York City, NY, dedicated to empowering members of all fitness levels to live healthier, stronger lives. Our members love us for our supportive community, top-notch facilities, and results-driven programs. We pride ourselves on building a team of passionate professionals who are as committed to each other's success as they are to our members'.
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JOB OVERVIEW
Experience level
Mid
Location
New York, NY
Occupation
Exercise Trainers and Group Fitness Instructors
Industry
Fitness and Recreational Sports Centers
Posted
2 days ago
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