Parking Summons Case Advocate

Parking Summons Case Advocate The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Office of the Taxpayer & Parking Summons Advocate is an independent office within DOF that is charged with ensuring and promoting fairness and integrity in the parking summons dispute resolution process. Reporting directly to the commissioner of the Department of Finance, the Office of the Taxpayer & Parking Summons Advocate serves members of the public who wish to dispute, or have disputed, their parking summonses. It is responsible for bridging the gap between the public and DOF staff involved in the adjudication of parking summonses. The Office of the Parking Summons Advocate offers an excellent opportunity for a well-organized and motivated individual to serve as a Parking Summons Case Advocate. The ideal candidate will assist members of the public with parking and camera summons-related issues and complaints, conduct research, and provide effective case advocacy and resolution. The Parking Summons Case Advocate will provide technical and procedural guidance to individuals seeking to dispute parking and camera summonses. The position will also involve interacting with NYC Council members and representatives from the offices of elected officials regarding matters referred to the Office. Responsibilities include investigating, researching, and responding to complaints and inquiries related to parking summonses, camera violations, the adjudication process, and other related matters. The Case Advocate will identify and analyze systemic issues arising from these inquiries and liaise with DOF business units to address and resolve difficult cases and resolve complex problems.