Supervisor - Switchboard - 40 hrs - Days - Wyandotte
populanceWyandotte, MI
Supervisor - Switchboard - 40 hrs - Days - Wyandotte
populanceWyandotte, MI
4 days ago
Occupations
Switchboard Operators, Including Answering ServiceFirst-Line Supervisors of Transportation Workers, All OtherFirst-Line Supervisors of Production and Operating WorkersIndustries
General Medical and Surgical HospitalsAll Other Outpatient Care CentersAll Other Miscellaneous Ambulatory Health Care ServicesAbout the role
Switchboard Supervisor The Switchboard Supervisor oversees the daily operations of a 24/7 healthcare communication center, ensuring efficient and reliable telephone and communication services for patients, visitors, and staff. This role provides functional leadership and supervision to communication operators, including recruiting, onboarding, training, performance evaluation, coaching, and corrective action when necessary. The supervisor is responsible for maintaining service quality, supporting communication system administration, monitoring workflow, and ensuring compliance with organizational policies and customer service standards.
Education/Experience Required:
Associates degree or equivalent.
Proficient in communication software.1 to 2 years of supervisory experience in a communication system environment requiredOR3 to 5 years of experience in a communication operator capacity required.
Health care experience preferred.
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JOB OVERVIEW
Experience level
Mid
Location
Wyandotte, MI
Occupation
Switchboard Operators, Including Answering Service
Industry
General Medical and Surgical Hospitals
Posted
4 days ago
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