Regional Vice President, Customer Experience

Regional Vice President, Customer ExperienceAbout the CompanyTop B2B network & infrastructure security platformIndustryComputer NetworkingTypePrivately Held, VC-backedFounded2015Employees501-1000Funding$200+ millionCategoriesNetworkingInformation Technology & ServicesTechnologySecuritySpecialtiesindustrial cybersecurityicsotoperational technologycybersecurityand network securitynetwork securityiot securityhealthcareiomtinternet of medical thingshealthcare technologydevice managementrisk managementthreat detectioncritical infrastructurepublic sectorfood and beverageoil and gasremote accessand device optimizationAbout the RoleThe Company is seeking an RVP Customer Experience for the Americas region. The successful candidate will be responsible for leading and scaling the regional CX organization, with a focus on Customer Success and Technical Account Management. This role requires a leader who can unify these functions to ensure a seamless, customer-centric lifecycle and superior outcomes.The RVP will be a key member of the CX leadership team, partnering with Sales, Product, Support, and Executive leadership to execute global strategies with localized regional excellence. Key responsibilities include executing regional CX strategies, driving organizational planning, and overseeing the end-to-end customer lifecycle. The role also involves acting as the primary regional executive sponsor for high-stakes customer issues and driving cross-functional orchestration to protect revenue.To succeed in this role, candidates must have a minimum of 10 years' experience in CX leadership within cybersecurity or enterprise software, with a proven track record of scaling teams and driving GRR/NRR in high-growth environments. A technical background in cybersecurity products, particularly within OT/ICS environments, and in-depth knowledge of networking and cybersecurity principles are essential. The ideal candidate will also have a CISSP and/or CISM certification, as well as knowledge of core cybersecurity frameworks and standards.The RVP will be measured on key metrics such as GRR, NRR, and CSAT, and will be expected to ensure successful alignment with GTM teams in the Americas, high levels of team engagement, and effective leadership development.Hiring Manager TitleEVP Customer ExperienceFunctionsAccount Management/Optimization