Director, AI-Driven Service & Contact Center Transformation
frogBrooklyn, NY
$180,000 - $270,000 per yearAPPLY NOW
Director, AI-Driven Service & Contact Center Transformation
frogBrooklyn, NY
2 days ago
Occupations
Computer and Information Systems ManagersCustomer Service RepresentativesAdministrative Services ManagersIndustries
Telemarketing Bureaus and Other Contact CentersAdministrative Management and General Management Consulting ServicesOther Management Consulting Services$180,000 - $270,000 per year
APPLY NOWAbout the role
Capgemini Invent’s frog division seeks a Director of Service & Contact Center Transformation to guide AI-enabled customer service across high-volume environments. You will lead opportunities from shaping market propositions through delivery, balancing automation with human service while driving revenue growth and customer outcomes.
Strong executive presence and 50% travel required. You will oversee multidisciplinary teams across strategy, design, technology, data, analytics, and change
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JOB OVERVIEW
Salary
$180,000 - $270,000 per year
Experience level
Manager
Location
Brooklyn, NY
Occupation
Computer and Information Systems Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
2 days ago
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