Strategic Partner Management Lead

Responsibilities: Manage offshore vendor operations supporting contract reviews, renewals, and related activities. Negotiate vendor pricing, extensions, discounts, rate locks, and contractual modifications. Review and standardize Master Service Agreements, Statements of Work, and Change Requests. Develop performance scorecards and evaluate suppliers against service-level commitments. Lead competitive vendor evaluations and commercial comparisons. Monitor vendor budgets, spending, and forecasts in partnership with Finance. Oversee vendor transitions, supplier rationalization, and operational escalations. Collaborate with Procurement, Legal, Cybersecurity, and technology leadership on vendor agreements, risks, and operational improvements.

Role Requirements: Strong background in high-volume vendor or contract management. Proven experience negotiating complex commercial agreements. Knowledge of Time and Materials, fixed-capacity, and fixed-price delivery models. Experience developing, reviewing, and negotiating SOWs and Change Requests. Experience leading offshore operational teams. Ability to improve vendor-management processes and address supplier performance issues. Experience developing vendor scorecards and measuring performance. Strong collaboration with Procurement and Legal. Financial management experience involving vendor spending, budgets, and forecasts. Strong communication, organizational skills, and senior stakeholder engagement.

Nice to Have: IT services vendor-management experience. Exposure to onshore and offshore technology service delivery. Insurance or financial services experience.