Call Center Manager/Leader

About the Role: The Call Center Team Lead inspires performance, creates accountability, and elevates results. This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career. This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture. If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.

Responsibilities: Lead From the Front Make inbound and outbound calls to homeowners Convert qualified leads into scheduled appointments Coach & Develop Team Members Review calls and identify opportunities for improvement Reinforce scripts, best practices, and sales techniques Help improve conversion rates and appointment quality Drive Performance & Accountability Track daily activity and key performance metrics Ensure CRM accuracy and proper lead management Create a culture of ownership, urgency, and continuous improvement Support Growth Work directly with leadership to improve systems, processes, and performance Play an active role in scaling the call center operation

Requirements: Experience coaching, mentoring or managing a team Have a hunger for growth, personal improvement, and exceeding goals. Proven success in inside sales, appointment setting, or call center environments Strong communication and relationship-building skills Schedule Monday Thursday: 2:00 PM 8:00 PM Friday: Optional 2:00 PM 5:00 PM Saturday & Sunday: 10:00 AM 2:00 PM

About the Company: Storm Guard of Madison is on a mission to be the Gold Standard in the roofing and construction industry. Our over 1,000 five-star reviews are a testament to the quality of our work, but also to our commitment to our community. In order to achieve such a monumental goal, we believe in fostering our team and supporting them in order for them to be able to reach and exceed their goals.

Compensation: $40,000.00 - $85,000.00 per year Storm Guard is seeking competitive, motivated and goal oriented individuals to join our family. We are a rapidly growing organization with great opportunities for motivated and hard working professionals who have interest in building a successful career by assisting customers in time of need.