Assistant Spa Director

Assistant Retreat DirectorElevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.· Personal and Career Development · Robust Leadership Training · Beautiful Retreats · Massage Heights Family Fund · Employee Discounts · Digital Work Environment · Competitive pay with commission and bonus opportunities· Must be able to work varied hours including weekends, evenings, and holidays · 6-8 hour shiftsAssist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily· Assist, hiring, training, developing and retaining employees · Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales · Manage team member schedules to ensure proper execution of daily operations · Collaborate with the Management to set individual team member and overall Retreat goals · Create an environment that is passionate about providing awesome guest service · Build guest loyalty by consistently following the proven operating system of Massage Heights· Previous assistant management or supervisory experience in a spa, retail, hospitality, or service environment · Self-starter mentality with leadership, organization, communication, and interpersonal skills · Experience in training, coaching, and conflict resolution with employees · Knowledge of POS systems, retail math, and sales reporting · Experience with employee onboarding, training, scheduling, and development Ability to manage guest concerns professionally and effectively· Hands-on experience with Zenoti or similar spa POS software systems · Understanding of spa environment and massage and skincare services · Experience working in a franchise model– Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests' wellness goals through providing therapeutic and healing services.· Loyal · Authentic · Passionate · Diligent Compensation: $40,000.00 - $48,000.00 per year