Customer Service Representative - Walla Walla

Customer Service Representative - Walla WallaWAL Office - WALLA WALLA, WA 99362 Salary Range $23.76 - $28.22 Hourly Position Type On-Site Job Shift Day Education Level High School Travel Percentage None Category Customer Service Job DescriptionBASIN DISPOSAL INC

Duties include the following:1. Serve customers and provide quality service support either by telephone, electronically, email and/or face to face in accordance with company standards, procedures and policies.2. Verify, print, maintain and copy records, work orders, route books, files, packer tickets and coupons to ensure accuracy and timeliness.3. Document, communicate and make necessary corrections of documents as needed.4. File, pack, and store identified files and records following the box storage retention guidelines.5. Respond to drivers and relay work orders, messages and information to drivers using two-way radios.6. Serve customers and answer inquiries and questions, handle complaints, troubleshoot problems, provide information and address their needs. 7. Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued. 8. Use software, databases, scripts and tools appropriately.9. Understand and strive to meet or exceed service metrics while providing excellent consistent customer service.10. Enter and/or update customer information.11. Identify and escalate priority issues.12. Document all call information according to standard operating procedures13. Collects and receives payments and assists customers as assigned: balance cash drawers, adjustments, transfers, and closing of accounts as appropriate.14. Basic Cashier responsibilities as assigned and in accordance with company policies. Performance Expectations: Provide Excellent Customer Service. Anticipate, assess, and respond effectively to the needs of diverse customers, both internal and external, provide consistently excellent service that is timely, accurate, courteous, professional and respectful. Maintain a high level of confidentiality and discretion in working with customer information, including Payment Card Industry (PCI) regulations. Establish, maintain and foster positive and effective working relationships with those contacted in the course of work. Maintain regular and punctual attendance. Work Safely. Recognize and mitigate safety hazards on the job. Work to create a hazard-free, accident-free environment. With the interests of the Company, perform all interactions to the highest principles of business ethics, avoid activities that are in conflict, or give the appearance of being in conflict. SkillsProven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Key Skills and Competencies: Basic accounting skills Computer skills Interpersonal skills Communication skills- verbal and written Listening skills Problem analysis and problem-solving Attention to detail and accuracy Data collection Customer service orientation AdaptabilityInitiativeStress toleranceCOVID-19 considerations: Per the COVID-19 Federal Contractor COVID-19 vaccination mandate, Basin Disposal employees must be fully vaccinated. If hired, your vaccine status will be verified during on-boarding. Need more info? (509) 547-2476