Customer Service Representative - 408297
atriumWayne, NJ
$22/hrAPPLY NOW
Customer Service Representative - 408297
atriumWayne, NJ
4 days ago
Occupations
Customer Service RepresentativesReceptionists and Information ClerksPatient RepresentativesIndustries
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services$22/hr
APPLY NOWAbout the role
Client Overview:
This organization is a leading innovator in the health and wellness sector, specializing in the development and manufacture of high-quality products designed to support overall well-being. With a strong focus on research-backed formulations, it produces a wide range of items including nutritional supplements, personal care products, and lifestyle solutions that promote physical, mental, and emotional health. Our client is seeking a Customer Service Representative to join their team. Salary/Hourly Rate$22/hr - $25/hrPosition Overview The Customer Service Representative will serve as the first point of contact for customers, handling inbound calls, resolving issues, and providing exceptional service in a fast-paced environment.
Responsibilities Of The Customer Service Representative:
- Handle high-volume inbound calls from customers in a professional and courteous manner.
- Listen actively, identify customer needs, and provide accurate information and solutions.
- Troubleshoot basic product and service issues and escalate complex cases when necessary.
- Document all customer interactions clearly and accurately in the CRM system.
- Follow established scripts, policies, and procedures while maintaining a personable approach.
- Meet or exceed individual and team performance metrics, including call quality, handle time, and customer satisfaction.
- Collaborate with team members and supervisors to improve processes and customer experience.
- Maintain a positive, customer-focused attitude in a fast-paced environment.
- Adhere to all company policies, including attendance, confidentiality, and data security.
- Required Experience/Skills For The Customer Service Representative
- Customer-focused mindset.
- Patience and empathy.
- Attention to detail.
- Adaptability and resilience.
- Team-oriented attitude.
- Preferred Experience/Skills For The Customer Service Representative 2+ years of customer service or call center experience preferred.
- Strong verbal communication skills and a clear, professional phone presence.
- Excellent active listening, problem-solving, and conflict-resolution abilities.
- Comfortable working with computers and learning new systems quickly.
- Ability to type and navigate multiple systems while speaking with customers.
Education Requirements:
High school diploma or equivalent required.
Associate’s or Bachelor’s degree is a plus.
Coursework or training in Business Administration or a related field is a plus.
Benefits:
Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
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JOB OVERVIEW
Salary
$22/hr
Experience level
Junior
Location
Wayne, NJ
Occupation
Customer Service Representatives
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
4 days ago
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