Customer Service - Inside Sales

Overview: The Customer Service/Inside Sales is responsible for contacting existing customers in predetermined universe to inform them about a product or service, answering questions about products or the company and asking questions to understand customer requirements and close sales.

Primary Responsibilities: Contact existing customers to inform them about a product or serviceFully understand the Southern Glazer's Beverage Company portfolioAsks questions to understand customer needs and close salesBuild long term trust and relationshipsEnter and update customer information in the databaseContact customers daily and process orders in an efficient and accurate mannerCreates and updates activity reports with record of all calls and salesProvide back-up support for sales teams during vacations, etc. for off premise accountsIdentify customers' needs, clarify information, research concern and provide solutions, cross sell and up sellAssist sales reps with will-calls as needed Position Requirements: High school diploma or GED 2-5 years' previous hospitality experience with direct knowledge of wine, spirits and beer required. The ideal candidate will possess patience, persistence and persuasiveness and excellent typing skills. Intermediate/Advanced-level proficiency with Microsoft Word, Excel. Must be detail-oriented, analytical and deadline-driven with the ability to work under pressure. Strong communication skills (oral, written) including the ability to summarize key findings and interact with individuals at all levels.

Compensation: Southern Glazer's offers a starting hourly pay of $22.00 - $25.00/hour plus the opportunity to earn bonus incentives with total expected earnings between $55,000 - $58,000 annually. The hourly rate and bonus incentives are an average range for this position.

What We Offer: Southern Glazer's Beverage Company provides benefits, support programs, resources and expertise to help employees live healthier and safer lives-at work and on the road. Eligibility for the following benefits depends on employment status. Competitive compensation packageHarvard Pilgrim Medical insuranceGuardian Dental insuranceVSP vision insuranceHyatt Legal PlansGenerous Paid Time OffPaid HolidaysCompany paid Long Term DisabilityCompany paid Life InsuranceConfidential Employee Assistance ProgramSupplemental Insurance optionsMedicare Specialist for retirement planning 100% paid tuition for WSET and Cicerone certification programs EEO Employer Statement: Southern Glazer's Beverage Company, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Beverage Company provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees.