Information Technology Business Analyst

Experience: 5+ YearsDomain: Electric Distribution / Utilities / Field Operations

Job Overview: We are seeking an experienced Senior Business Technology Analyst to support Enterprise Mobility, Mobile Applications, and Work Management Solutions used by Electric Distribution employees and field crews. The ideal candidate will have strong experience supporting iPad and iPhone applications, Field Service Management, Work Management Systems, and Asset Management Solutions. This individual will act as a bridge between business users, field operations, IT teams, developers, Product Owners, and vendors. The role involves gathering business requirements, troubleshooting application issues, coordinating production support, managing application enhancements, and improving overall system performance and operational efficiency.

Key Responsibilities: Work closely with field employees and operations teams to understand business workflows, technology requirements, and user feedback. Support and maintain enterprise mobile applications, particularly iPad and iPhone (iOS) applications. Investigate and troubleshoot application incidents, production issues, and recurring technical problems. Coordinate issue resolution with IT, Infrastructure, Development, Application Support, and Vendor teams. Gather, analyze, and document Business Requirements and Functional Requirements. Convert business requirements into User Stories, Acceptance Criteria, Functional Specifications, and Test Scenarios. Conduct requirements-gathering sessions, process reviews, and solution discussions. Develop and execute Functional Testing, Integration Testing, Regression Testing, and User Acceptance Testing (UAT).Validate production fixes, coordinate application releases, and communicate updates to end users. Collaborate with Product Owners and Agile teams to manage and prioritize product backlogs. Analyze application performance and operational metrics to identify process improvements and system enhancements. Support vendor management, product roadmaps, and continuous improvement initiatives. Required Qualifications & Skills 5+ years of experience as a Business Technology Analyst, Business Systems Analyst, or Technical Business Analyst. Hands-on experience supporting Enterprise Mobile Applications and Mobile Devices. Strong knowledge of iPad, iPhone, and iOS environments. Experience with Work Management, Field Service Management, Asset Management, or Workforce Management Applications. Experience working with frontline users, field employees, and operations teams. Strong expertise in Business Requirements Gathering, Functional Documentation, and Stakeholder Management. Experience with Production Support, Incident Management, Troubleshooting, and Issue Resolution. Knowledge of Agile/Scrum methodologies, Product Backlog Management, and User Stories. Hands-on experience with Functional Testing, Integration Testing, Regression Testing, and UAT.Excellent communication, analytical, problem-solving, and coordination skills. Ability to manage multiple priorities and collaborate with cross-functional teams.