Strategic Account Director

Reports to: SVP, Sales

Location: US-based home office

Who We Are: We are proudly family-led—and anything but static. At Identiti®, family leadership means an entrepreneurial mindset, long-term thinking, personal accountability, and the agility to keep evolving. We invest in growth, build for the future, and empower people to make a meaningful impact. Identiti® offers the best of both worlds: the connection and visibility of a mid-sized company with the scale, sophistication, and growth trajectory of an international organization. We're looking for dynamic individuals who thrive in a fast-moving environment and want to play a meaningful role in elevating our collective game and shaping what comes next.

Is this you? Learn more at: www.identiti.net.The Opportunity: As the Director of Strategic Accounts, you will own and grow an established book of business made up of globally recognized brands. You will serve as a senior strategic partner to our clients, translating their priorities into account plans that deepen relationships, protect retention, improve profitability, and deliver 10% to 20% year-over-year organic growth across Identiti's signage and facilities maintenance solutions. This is a high-impact opportunity for an executive-caliber account leader who can identify whitespace, mobilize cross-functional teams, and convert client trust into measurable shared growth.

Requirements: 10+ years of progressive experience leading, retaining, and growing complex enterprise accounts in a solutions- or services-based environment. Proven ownership of an established, multi-million-dollar book of business with measurable results in client retention, organic growth, and profitability. Deliver 10% to 20% year-over-year growth across the existing portfolio by identifying whitespace, expanding relationships, and cross-selling signage and facilities maintenance solutions. Create and execute annual strategic account plans with clear revenue, margin, retention, pipeline, relationship, and service objectives. Build trusted, multi-threaded relationships across client organizations—from day-to-day partners through senior executives and key decision-makers. Develop a deep understanding of each client's business strategy, brand standards, operating model, site portfolio, growth priorities, and evolving needs. Lead quarterly and executive business reviews that demonstrate value delivered, address performance trends, and align on the next set of growth opportunities. Use Salesforce as a strategic operating tool to maintain accurate forecasts, account plans, opportunity pipelines, client activity, and account-health visibility. Lead renewals, expansions, RFPs, pricing discussions, and commercial negotiations with disciplined attention to revenue quality, margin, risk, and long-term value. Collaborate with Project Management, Design, Estimating, Manufacturing, Installation, Facility Maintenance, Finance, and other partners around a unified client strategy. Translate complex client needs into scalable solutions, clear commitments, and coordinated execution that creates Customer Delight. Identify service, relationship, and commercial risks early; lead resolution with urgency, transparency, and accountability before issues escalate. Maintain proactive command of multiple large-scale client initiatives, including priorities, details, timelines, owners, dependencies, and next steps. Use revenue, margin, pipeline, service, and client-performance data to identify insights, recommend action, and improve year-over-year results. Represent the voice of the customer internally while making sound decisions that protect Identiti's commitments, profitability, and ability to scale. Create and deliver clear, influential reports, presentations, and growth recommendations to clients and internal leadership. Prepare monthly forecasts and expense reports accurately and on time. Bachelor's degree in Business or a related field strongly preferred. Ability to travel up to 30%.Ability to work in the United States without sponsorship.

Skills & Abilities: Executive presence and the ability to communicate credibly with stakeholders at every level of a client organization. Demonstrated results in relationship-based, consultative solution selling and expansion of enterprise account portfolios. Strong commercial and financial acumen, including pricing, margin, forecasting, contract, and revenue-growth discipline. Ability to navigate complex client organizations, map influence, build sponsorship, and create alignment around shared priorities. Strategic and analytical thinking with the ability to synthesize large amounts of information into a clear point of view and decisive action. Ability to balance long-term account growth with the daily operating discipline required to deliver consistently for clients. Superior prioritization, critical thinking, and follow-through in a fast-paced environment with multiple competing priorities. Ability to lead through influence, coordinate cross-functional teams, and create accountability without relying on formal authority. Independent judgment paired with a highly collaborative, team-first approach. Clear, concise, and persuasive verbal, written, nonverbal, and presentation communication skills in English. Proficiency using Salesforce and account data to manage portfolio health, growth opportunities, and forecast accuracy. Comfort operating in a growing organization that is continuing to mature its processes, tools, and capabilities. Exceptional attention to detail while maintaining a strong enterprise and big-picture perspective. Demonstrated commitment to creating Customer Delight and long-term mutual value. Identiti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.