Remote Operations Lead - Customer Experience & Growth
sagilityAustin, TX
Remote Operations Lead - Customer Experience & Growth
sagilityAustin, TX
today
Occupations
General and Operations ManagersFirst-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Production and Operating WorkersIndustries
Telemarketing Bureaus and Other Contact CentersAdministrative Management and General Management Consulting ServicesOther Management Consulting ServicesAbout the role
Sagility is seeking an Assistant Manager-Operations to provide day-to-day leadership and coaching to Sr. Supervisors within a remote US-based role. The candidate will monitor metrics, drive process improvements, and ensure high-quality customer service across client programs. Responsibilities include coordinating with Account and Workforce Management to optimize staffing, guiding teams to improved performance, and maintaining strong service levels.
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JOB OVERVIEW
Experience level
Mid
Location
Austin, TX
Occupation
General and Operations Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
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