Front Desk Agent
pmg hospitalityLa Jolla, CA
Front Desk Agent
pmg hospitalityLa Jolla, CA
6 days ago
Occupations
Hotel, Motel, and Resort Desk ClerksReceptionists and Information ClerksReservation and Transportation Ticket Agents and Travel ClerksAbout the role
Benefits:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Job Summary:
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities:
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
Responsible for multi tasking which includes market and valet services. Both are additional ways to make tips.
Qualifications:
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
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JOB OVERVIEW
Experience level
Entry
Location
La Jolla, CA
Occupation
Hotel, Motel, and Resort Desk Clerks
Industry
Hotels and Motels
Posted
6 days ago
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