Case Manager

Location: New York, NY 10004

Duration: 2+ months contract (Temp-to-Perm)

Education: Associate's Degree

Shift Details: Monday through Friday, 9 a.m.–5:00 p.m. Specific Skills : LTSS (Long-Term Services and Supports) Care Coordination Case Management Managed CareMember Outreach & EngagementLTSS Monthly AssessmentsSDOH Assessments Patient Discharge Coordination Utilization ReviewDCMS (Disease Care Management System) Appointment & Transportation Coordination Medication & DME Coordination Member Support & Retention Quality Improvement & Audit Support Microsoft Excel & Web-Based Application

Job Description: Conduct monthly outreach calls to assigned members and complete HIPAA verification. Perform LTSS monthly and SDOH assessments to identify members’ healthcare and social needs. Coordinate provider appointments, transportation, medication refills, and durable medical equipment (DME).Support members with care coordination and non-clinical needs. Identify member concerns, resolve issues, and escalate clinical matters to designated care managers. Document member interactions accurately in DCMS and other care management systems. Collaborate with members, caregivers, providers, and internal departments to improve care delivery. Maintain HIPAA confidentiality and comply with regulatory and organizational guidelines. Collect data, prepare reports, and support quality improvement, audits, and member retention initiatives.