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Manager, Order Services

goodman manufacturing companyThe Woodlands, TX

8 days ago

Occupations

General and Operations ManagersTransportation, Storage, and Distribution ManagersSupply Chain Managers

Industries

General Warehousing and StorageIndustrial Supplies Merchant WholesalersProcess, Physical Distribution, and Logistics Consulting Services
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About the role

Overview: In this role you lead a team of CSRs and planners within the Logistics function to drive customer satisfaction. You act as the face of the organization to your assigned region, balancing client needs with company goals. You apply sound judgment and professionalism to resolve issues quickly and guide cross-functional collaboration that supports on-time fulfillment and compliance. This position offers a meaningful chance to shape order entry and fulfillment processes at scale.
Responsibilities:
  • Direct management of a team of CSRs and planners
  • Engage with regional branch managers and distributors daily
  • Serve as the main contact for customers and Goodman
  • Drive exemplary behaviors and meet key metrics (fill rate, inventory turns, cube maximization, phone answer rate)
  • Resolve customer issues quickly and coordinate with internal departments
  • Plan daily shipments and track quantity shipped
  • Ensure export control compliance and maintain export records per regulations
  • Resolve product/service problems and process RMAs as needed
  • Maintain organized order/inventory tracking for prompt fulfillment
  • Identify and implement order entry/fulfillment process improvements
  • Support other managers during peak periods
  • Provide guidance and training to subordinates
Key requirements:
  • Strong HVAC product knowledge
  • Excellent customer service and relationship management
  • Experience with process improvement and KPI monitoring
  • Excellent leadership and people management skills
  • Proficient in Microsoft Office and Microsoft SQL Server
  • Ability to analyze data and identify trends
  • Strong communication and cross-functional collaboration 6-10 years of related experience, 5+ years in a leadership role
  • Bachelor's Degreeleadershipcustomer-focusedcross-functional collaboration
  • Microsoft Office – Outlook, Word, Excel, PowerPointMicrosoft SQL Serverdata analysis

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JOB OVERVIEW

Experience level

Mid

Location

The Woodlands, TX

Occupation

General and Operations Managers

Industry

General Warehousing and Storage

Posted

8 days ago

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