Remote MSP Help Desk Pro

Strategic Technology Solutions, LLC is seeking a Service Desk Specialist (SDS) to join our Managed Services Division. You will provide tier 1 technical support remotely, assist with tickets, onboarding/offboarding, and escalate as needed. This role emphasizes client satisfaction and efficient incident resolution in a fast-paced MSP environment. Candidates should have 4+ years in IT, experience with Microsoft environments, virtualization, networking, and MSP tools.