Quality Analyst
signify technologyCharlotte, NC
2 days ago
Occupations
Quality Control AnalystsSoftware Quality Assurance Analysts and TestersQuality Control Systems ManagersIndustries
Consumer LendingCustom Computer Programming ServicesOther Activities Related to Credit IntermediationAbout the role
Quality Analyst - 12 months extendable contract (or can convert to FTE)Hybrid in Charlotte, North CarolinaW2 only, no C2C, no sponsorship, no third parties.
About the job:
A leading financial technology software company is expanding its AI quality team and needs a detail-driven analyst. You'll review AI-generated conversations (chat bot) and financial guidance to make sure what customers see is accurate, compliant, and genuinely helpful.
Requirements:
1-3 years of professional experience (internships count) ideally in customer service, customer experience, banking operations, lending, technical support, or quality assurance. Genuine interest in personal finance, credit, and banking Strong eye for detail, with a knack for spotting errors and inconsistencies Comfortable navigating CRMs, customer data platforms, and ticketing-style QA tools Confident in Excel, including pivot tables, charts, and working with CSV files Able to dig through large volumes of data, such as credit reports and transaction histories, to verify accuracy Customer-first mindset with clear written communication Interest in AI and how it's used in customer-facing products
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JOB OVERVIEW
Experience level
Junior
Location
Charlotte, NC
Occupation
Quality Control Analysts
Industry
Consumer Lending
Posted
2 days ago
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