Claims Adjudicator (Remote - WI only)

We are adding a Claims Adjudicator to our team!

Annuities Contestable claims including referring claims to Underwriting as needed. Rider claims including accidental death, child/family rider, and spouse rider. Accurately calculate cost basis on basic annuity claims Follow-up timely on all claims in writing within state regulated time frames Provide phone support for all claims related calls and letter correspondence Ability to effectively communicate, with empathy when appropriate, to our customers verbally, in writing, and via email Ability to actively listen and appropriately respond to others Provide phone support for claims related calls while maintaining team service goals Contact agents, funeral homes beneficiaries, and other customers to obtain missing information when needed Prepare proper correspondence for all steps in the claim process and as needed to respond to customer inquires Team Work Ability and willingness to work with others in a team environment Participate in group decision making, listening, and responding constructively to others Offer help to teammates when the need arises Manage and adjust personal time off, breaks, and lunches to insure sufficient team coverage Help ensure that team standards and goals are maintained Problem Solve Transfer knowledge from one process and apply it to another like process regarding common situations Able to gather most needed data and petition input to help recognize the symptoms and root causes of distinct problems Examine defined issues with ambiguous causes Suggest alternative approaches that meet the needs or the organization, the situation, and those involved Resolve difficulties and escalate issues with suggestions for additional inquiry Accurately research insured status Follow established written processing procedures Search databases to confirm Insured status Update spreadsheets and document appropriately Complete assigned projects, tasks, and/or milestones by agreed upon due dates including performing other related work as requested or required Essential to Your Success: Intermediate knowledge of NGL and acquisition products and procedures Intermediate communication skills--oral and written General PC and office machine knowledge Typing skills of at least 45 words per minute and 5500 keystrokes per hour alphanumeric Knowledge of basic accounting skills Ability to work in a team environment Organized and detail oriented Ability to quickly search the Internet and other databases

NGL is committed to creating a diverse environment and is an Equal Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws. NGL is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact hrmadison@nglic.com.