Bilingual Collections Account Manager

Location: Irving, TX (100% Onsite)

Pay: $22.00 – $24.00 / hour

Position type: Full-time, temp-to-hire Why you’ll like this job Join an industry leader specializing in complex automotive consumer loan portfolios, including bankruptcy servicing, asset recovery, and probate account management. Work in a role that balances firm negotiation with professional empathy in a supportive environment. Access comprehensive associate benefits during your temp-to-hire period.

What you’ll do: Portfolio Management: Maintain a assigned queue of accounts through regular review, phone calls, and consistent follow-up work. Negotiation: Establish payment arrangements on outstanding auto debt with a strong sense of urgency and firm deadlines. Fact-Finding: Conduct detailed customer conversations to locate collateral information and perform skip-tracing following established practices. Compliance: Preserve the confidentiality and security of sensitive information while strictly adhering to regulatory policies, procedures, and training guidelines. Team Contribution: Actively collaborate with team members to support a positive work environment and assist with special projects as requested.

Experience: Minimum of 2 years of collections experience in the automotive industry.

Education: High school diploma or equivalent required. Communication: Outstanding written and verbal communication skills paired with strong negotiation and active listening abilities.

Technical Skills: Computer proficiency and a genuine eagerness to learn new software and systems.

Nice to have: Prior experience with Bankruptcy account management is highly preferred.

Benefits: Comprehensive package options including Health, Vision, Dental, and Paid Holidays. Pride Staff (North Dallas location) is a locally owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following: A professional, supportive team environment Representation to North Dallas’ top employers Full medical benefits package Dedicated consultants who provide industry insights & resources to ensure continued career development These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work! Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco, and McKinney