Travel Customer Service Representative
consult with trayRochester, MN
Travel Customer Service Representative
consult with trayRochester, MN
7 days ago
Occupations
Reservation and Transportation Ticket Agents and Travel ClerksTravel AgentsCustomer Service RepresentativesAbout the role
Travel Customer Service Representative Rochester, Minnesota, United States We are currently looking for a Travel Customer Service Representative to support clients before, during, and after their travel experiences. In this role, you will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel experience. No prior travel industry experience is required. We provide training, support, and tools to help you succeed in a remote work environment. Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.
Key Responsibilities:
Respond to client inquiries via email, phone, and messaging systems Process itinerary changes, cancellations, and special travel accommodations Provide accurate guidance on travel requirements and agency policies Conduct proactive check-ins with clients ahead of travel dates Efficiently manage and resolve customer concerns with professionalism
What We Are Looking For:
Customer-first mindset with strong communication skills Experience in customer support, hospitality, or tourism preferred Reliable, organized, and capable of multitasking Comfortable navigating online systems and digital booking tools Passionate about travel and delivering excellent service Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.
Technical Requirements:
Laptop or desktop computer. Reliable broadband internet connection. Smartphone for communication and updates.
What We Offer:
Work-from-home flexibility Flexible hours Training and mentorship Growth opportunities within a growing travel company Access to industry discounts and travel benefits Positive and team-oriented culture
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JOB OVERVIEW
Experience level
Junior
Location
Rochester, MN
Occupation
Reservation and Transportation Ticket Agents and Travel Clerks
Industry
Travel Agencies
Posted
7 days ago
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