Customer Service Representative 1 - San Jose

Customer Service Representative Receives questions from customers and follows established procedures to provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service. Field inbound customer service support calls with potential for extended periods of high volume Take sales calls and offer required upsells make compelling offers, present appropriate alternatives when necessary, and ask for the sale Apply active listening skills, interject and paraphrase appropriately to best understand the customer's needs and wants Troubleshoot customer service problems Process orders in a fast-paced environment. Provide knowledgeable answers to questions about product, pricing and availability. Help customers navigate our website and place orders online. Work with internal departments to meet customers' needs. Work with customers to resolve product returns, shipping inquiries and order status questions. Other related job duties as assigned Thorough knowledge of products and quality standards. Knowledge of customer service principles and practices. Extensive knowledge of product catalog and troubleshooting techniques Strong oral and written communication skills, strong interpersonal skills, Microsoft Office, proficient computer, keyboarding and 10-key skills, positive, upbeat and professional demeanor; a "Yes We Can!" attitude, professional, engaging verbal communication skills by phone and in person, handling high volume phones and fast paced environment. Efficiently network and coordinate work with customers and suppliers, manage effectively time to meet targets and deadlines, to excel in a fast-paced environment; ability to multitask is a must. Demonstrate passion and enthusiasm for customer service excellence, maintain focus and positivity while resolving challenging or complex problems Hrmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. Hrmann is an Equal Opportunity Employer with a diverse employment environment. Hrmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test. Works well as a member of a group Shows intense and eager enjoyment and interest Capable of carrying out a given task with all details necessary to get the task done well Inspired to perform well by the ability to contribute to the success of a project or the organization Inspired to perform well by having ample time to pursue work and interests outside of work Inspired to perform well by the chance to take on more responsibility High School or better.