Director of Training & AI Enablement
homeserve usaChattanooga, TN
Director of Training & AI Enablement
homeserve usaChattanooga, TN
today
Occupations
Training and Development ManagersTraining and Development SpecialistsInstructional CoordinatorsIndustries
Professional and Management Development TrainingTelemarketing Bureaus and Other Contact CentersComputer TrainingAbout the role
HomeServe USA is seeking a Training Manager to lead curriculum strategy and delivery for a high-growth contact center environment. You will design and execute learning strategies, including AI literacy, scripting, and blended delivery, to elevate frontline performance and CX metrics. You will partner with Legal, Sales, HR, CX, Compliance, Product, Digital, and Automation teams to ensure scalable, compliant programs that drive empirical improvements in CSAT and conversions.
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JOB OVERVIEW
Experience level
Manager
Location
Chattanooga, TN
Occupation
Training and Development Managers
Industry
Professional and Management Development Training
Posted
today
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