Service Advisor
south county lexusMission Viejo, CA
Service Advisor
south county lexusMission Viejo, CA
yesterday
Occupations
Automotive Service Technicians and MechanicsSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelAutomotive and Watercraft Service AttendantsAbout the role
Service Advisor Opportunity Are you a master of hospitality with a passion for precision? South County Lexus is seeking a high-performing Service Advisor to join our elite service team. We don't just fix cars; we provide a world-class guest experience that aligns with the Lexus "Covenant"—treating every customer like a guest in our own home. As the primary point of contact between our guests and our factory-trained technicians, you will be the face of our service department, ensuring every vehicle is maintained to the highest standards of safety and performance.
Key Responsibilities:
Consultative Service: Greet guests warmly, listen to their concerns, and provide expert recommendations for vehicle maintenance and repair.
Workflow Management: Coordinate with the Shop Foreman and Technicians to provide accurate cost estimates and timelines.
Guest Advocacy: Maintain transparent, proactive communication via phone, text, and email throughout the service process.
Quality Control: Conduct final inspections of repair orders and explain all work performed to the guest upon delivery.
Brand Excellence: Consistently achieve high Customer Service Index (CSI) scores and contribute to the dealership's reputation for excellence.
What You Bring to the Table
Experience:
Minimum of 2 years in an automotive service advisory role. Experience with Lexus or Toyota systems (TIS/ADP/CDK) is a significant plus.
Communication: Exceptional verbal and written skills; the ability to translate "mechanic speak" into clear, benefit-driven language for guests.
The "Lexus Standard": A professional appearance and a "Guest First" mindset.
Reliability: A valid driver's license with a clean driving record and the ability to work a flexible schedule, including Saturdays.
Why South County Lexus?
Top-Tier Compensation: Competitive base plus a robust commission structure and performance bonuses.
Full Benefits:
Medical, dental, vision, and 401(k) options.
Career Growth: Access to Lexus Certification programs and internal promotion opportunities.
Modern Facility: Work in a high-volume, state-of-the-art environment with a loyal South Orange County client base.
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JOB OVERVIEW
Experience level
Mid
Location
Mission Viejo, CA
Occupation
Automotive Service Technicians and Mechanics
Industry
General Automotive Repair
Posted
yesterday
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