Operations Customer Service Representative
revere transportationNorton, OH
Operations Customer Service Representative
revere transportationNorton, OH
3 days ago
Occupations
Customer Service RepresentativesDispatchers, Except Police, Fire, and AmbulanceReceptionists and Information ClerksIndustries
Bus and Other Motor Vehicle Transit SystemsOther Support Activities for Road TransportationAll Other Transit and Ground Passenger TransportationAbout the role
TITLE:
Operations Customer Service RepresentativeREPORTS TO: Operations ManagerJOB PURPOSE: Manage Revere's fleet to provide world class customer service, build confidence and integrity with drivers, customers and team members.
PRIMARY RESPONSIBILITIES:
Dispatch drivers in a professional and timely manner. Ensure shipment information is complete and accurate. Meet or exceed service requirements of customers. Develop and maintain strong customer relationships. Monitor shipments during transit and proactively update customers. Proactively identify and resolve service exceptions. Provide support to other CSRs to ensure customer continuity. Assist developing third party capacity.
EDUCATION: Two to four-year College Degree preferred
Experienced with temperature control equipment Familiar with DOT and FMCSRKEY SKILLS and COMPETENCIES:Strong written, verbal and listening skills. Familiar with using load boards. Ability to multitask and perform under pressure. Proficient with McLeod a plus. Attention to detail with a strong work ethic and a team player. To apply, please email recruiting@reveretransport.com.
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JOB OVERVIEW
Experience level
Junior
Location
Norton, OH
Occupation
Customer Service Representatives
Industry
Bus and Other Motor Vehicle Transit Systems
Posted
3 days ago
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