Health Guide: Concierge Healthcare Navigation

Rightway is seeking a Customer Support Associate (Health Guide) to assist members with healthcare questions and navigation across medical, pharmacy, and virtual care platforms. The role emphasizes concierge service delivery, empathy, and a member-centric approach in a fast-growing organization. The position is office-based in the United States, with a remote option noted in the posting. You will guide members through benefits, scheduling, billing questions, and coordination of care to improve